Policies and feedback

Our statutory information and policies

All of our statutory information and polices can be accessed here, as well as details for how you can give feedback to us.

Feedback, concerns and complaints

Complaints Form 2024-25
Read our full complaints procedure

Parents can also make a complaint directly to Ofsted at:

Ofsted, Piccadilly Gate, Store Street, Manchester M1 2WS

 

Tel: 0300 123 1231

For all other feedback and suggestions

Formal complaints 2022-2023

 

The number of formal complaints registered

during the academic year 2023-2024 was 2

Real life Stories

Meet Joey

Joey is 7 years old has a diagnosis of Periventricular Cerebral Palsy which affects all areas and in particular his lower limbs, trunk and left arm and hand, but his difficulties extend beyond these physical challenges. Joey started Pace in September 2017 and during his first visit it was clear that he was a very self-conscious little boy who found his body very difficult to use resulting in him being withdrawn, lacking self-confidence and self esteem. Therefore, building Joey’s social and emotional mental health was as important as developing his physical skills.

Annie 1

Meet Annie

Annie has a diagnosis of dystonic cerebral palsy, with associated involuntary movements which can be distressing and uncomfortable for her at times. Annie is a verbal communicator, although her tone and state of alertness can significantly impact her voice volume and how well she is heard and understood by others.

Meet Sonny

Sonny has cerebral palsy. The damage to his brain results from being born 10 weeks prematurely. As his mother Lou says, “I had heard of cerebral palsy, but I didn’t really know what it was or what it meant for my baby. The worst thing was, nobody did. We just had to wait and see what this disorder meant for my little boy. It was a matter of time.”