Feedback, concerns and complaints
We are determined to be the best we can be for the children and families we work with. We always welcome feedback and suggestions from parents.
Pace recognises that circumstances might arise when parents may wish to raise a matter of concern or make a complaint. Please read our full concerns and complaints procedure here.
In the first instance, minor complaints or concerns should be discussed with the Team Leader who is responsible for making sure that day-to-day concerns or complaints are satisfactorily resolved. The Team Leader will endeavour to resolve the complaint within one working day. If parents are unhappy with the result of this procedure, or complaints relate to other issues, they can refer to the Head of Service or the Chief Executive who will respond within one working day. Should parents wish to institute a formal complaint, either at the outset or at a later stage, they should write to the Chairman of Trustees of Pace, Mr Julian Lovelock. If you wish to contact Julian, please do so c/o The Pace Centre, Philip Green House, Coventon Road, Aylesbury, Buckinghamshire HP19 9JL. Parents may also request information about the number of complaints received during each school year.
The number of formal complaints registered during the academic year 2016-17 was 1.