Privacy policy

Why we collect data

At The Pace Centre we collect different types of information about our users for the following reasons:

  • To help us improve the services we offer, both online and offline.
  • To provide an opportunity for users to interact with Pace online and via email where permission has been given by the user.
  • To enhance our website and its resources based on the user’s online behaviour and use of the site.

Our Principles

We are absolutely committed to protecting your privacy. Our policy can be summarised in one sentence: we will not share your email or any additional information with third parties, for the purpose of marketing, without your consent.** We have established the following principles:

  • We will respect your email privacy. You will only receive emails from The Pace Centre in relation to areas you have expressly signed up for.
  • We will not share any individual user details (including your email address) to any third party without your consent.**
  • You can change your preference for email communications at any time by calling 01296 614287.

**Pace reserve the right to share your information with contract suppliers in order to analyse data and improves services. Contractors sign a nondisclosure agreement to protect your data.

What information do we collect?


We collect information we need to register a user is your first and last name and email address. Once you have signed up we will also ask for some further, voluntary information so we can provide a richer experience for you and communicate with you in your preferred way.


We collect information on our users through email newsletter signups, through enquiry forms and registration to the community forums and resources hubs. The minimum information we need to register a user is your first and last name and email address. Once you have signed up we will also ask for some further, voluntary information so we can provide a richer experience for you and communicate with you in your preferred way.


Who will have access to your information?


You have control over who is able to access specific items of information. By default your personal information will be visible to other authenticated users (staff and suppliers) of our CRM database system, The RaisersEdge, and digital CMS, WordPress and Mailchimp.




When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.


An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here:


After approval of your comment, your profile picture is visible to the public in the context of your comment.




If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.




If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.


Embedded content from other websites.


Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.


These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with?


If you request a password reset, your IP address will be included in the reset email.

How long we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.


For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


What rights you have over your data?


If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


Where we send your data?


Visitor comments may be checked through an automated spam detection service.


What else you should know about privacy?


Please be aware that whenever you voluntarily disclose personal information over the internet that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Ultimately you are solely responsible for maintaining the secrecy of your usernames and passwords and any account information. Please be careful and responsible whenever you are using the internet.


Our pages may contain links to other websites, and you should be aware that we are not responsible for the privacy practices on other websites.


If you have any questions or to update your email details or preferences: [email protected]